collection of personal information about individuals by organisations is
governed by the Privacy Act 1988 (the Privacy Act) which contains a
national scheme for the collection, use, correction, disclosure and
transfer of personal information by organisations in the private sector.
clients' privacy is very important to us. As part of our commitment to
ensuring the safety of our client's private and confidential information
and as a mechanism to ensure our compliance with the Privacy Act, we
Policy explains our policies and practices with respect to the
collection and management of personal information we collect from you.
Privacy Act 1988 requires us to handle your personal information in
accordance with a set of principles, known as the National Privacy
Principles (NPPs). Those Principles and our approach to those Principles
are set out below.
The Policy applies to IOOF
Holdings Ltd and all of its wholly-owned subsidiaries, together referred
to in this Policy as 'IOOF', 'us', 'our', or 'we'.
What information do we collect?
We will collect and hold your personal information for the purposes of:
providing products and services to you
managing and administering the products and services
letting you know about our other products and services.
type of information collected from you includes information that is
necessary to operate your account or for us to provide advice to you.
We ask you to provide personal information such as your:
residential and/or postal address
date of birth
bank account details
tax file number (TFN).
of this information is collected through application forms, the use of
our online facilities or through ongoing communications with you.
will not collect any personal information about you except where you
have knowingly provided that information to us or we believe you have
authorised a third party to provide that information to us.
There are also specific circumstances in which we will ask for additional sensitive information such as:
personal health information from medical practitioners when you are making a claim
information from employers in instances where you are applying for
additional insurance protection or salary continuance insurance
details of your dependents for the purposes of paying benefits in the event of your death.
We will always seek your consent before collecting this kind of sensitive information.
may also need to collect information from third parties. For example,
we may need to collect information from your financial adviser, product
issuer and employer.
We are also required to ask for certain
information by law. Wherever there is a legal requirement for us to ask
for information about you, we will inform you of the obligation and the
consequences of not giving us the requested information.
also required to ask for certain information by law. Wherever there is a
legal requirement for us to ask for information about you, we will
inform you of the obligation and the consequences of not giving us the
requested information. For example, in addition to obtaining personal
information from you, whenever you acquire a new product or service from
us, we will need to obtain certain documentary evidence from you as to
your identity. Such evidence may include items such as a certified copy
of your driver's licence, passport or birth certificate.
What if you don't give us the information we request?
are not required to give us the information that we request. However,
if you do not give us the information that we ask for, or the
information you give is not complete or accurate, this may:
prevent or delay the processing of your application or any claim
affect your eligibility for specified insurance cover
prevent us from contacting you
impact on the taxation treatment of your account.
example, we are required to ask for your TFN when you become a member
of one of our superannuation products. If you choose not to give us your
TFN, you may be subject to higher tax charges on your superannuation
and we may not be able to accept personal contributions.
3 Use of information
How do we use the information that we collect from you?
use personal information about an individual for the purposes for which
it has been obtained. We collect personal information so that we are
able to complete one or more of the following activities:
provide financial advice to you
establish and manage your investments and accounts
implement your investment instructions
establish and maintain insurance protection
process contributions, transfer monies or pay benefits
report the investment performance of your account
keep you up to date on other products and services offered by us.
information will also be used where you have consented to such
disclosure or where it is required or authorised under law, in
circumstances relating to public health and safety or in connection with
certain operations by or on behalf of an enforcement body.
Who do we give information to?
may provide your information to other related companies within the IOOF
group or external parties. Where personal information is disclosed
there are strict controls in place to ensure information is held, used
and disclosed in accordance with the NPPs.
The types of external organisations to which we often disclose your personal information include:
organisations involved in providing, managing or administering our
products or services such as actuaries, custodians, external dispute
resolution services, insurers, investment managers or mailhouses
your financial adviser
your employer (relates only to employer sponsored superannuation arrangements)
any fund (administrator or trustee) to which your benefit is to be transferred or rolled over
practitioners and other relevant professionals, where you have applied
for insurance cover or made a claim for disablement benefit
personal representative, or any other person who may be entitled to
receive your death benefit, or any person contacted to assist us to
process that benefit
any financial institution who holds an account for you
any professional advisers appointed by us
businesses that may have referred you to us (for example your credit union).
Like other financial services companies, there are situations where we may also disclose your personal information where it is:
required by law (such as to the Australian Taxation Office)
authorised by law (such as where we are obliged to disclose information in the public interest or to protect our interests)
necessary in discharging obligations (such as to foreign governments for the purposes of foreign taxation
required to assist in law enforcement (such as to a police force).
We will also disclose your information if you give your consent.
5 Access and correction of information
Can I access my information and what if it is incorrect?
You may request access to the personal information we hold about you. We may charge a reasonable fee to cover our costs.
may be circumstances where we are unable to give you access to the
information that you have requested. If this is the case we will inform
you and explain the reasons why.
We will take reasonable steps to
ensure that the personal information we collect, use or disclose is
accurate, complete and up to date. You have a right to ask us to correct
any information we hold about you if you believe it is not accurate,
complete or up to date. If we do not agree with the corrections you have
supplied, we are not required to alter the information.
wish to access your personal information, you should contact us through
our offices or by writing to the Privacy Officer. Details of how to
contact the Privacy Officer are set out in section 8 below.
you have a concern about the privacy of your information, you may lodge
a complaint with us by writing to the Privacy Officer. Refer to section
8 for contact details for our Privacy Officer.
If our privacy
officer is unable to resolve your complaint, you may lodge a complaint
with the Privacy Commissioner. You can contact the Privacy Commissioner
On 1 November 2010 the Office of the Privacy Commissioner was
integrated into the Office of the Australian Information Commissioner
7 Protection of personal and sensitive information
How do we protect the security of your information?
have security systems, practices and procedures in place to safeguard
your privacy. The people who handle your personal information for us
have the training, knowledge, skills and commitment to protect it from
unauthorised access or misuse.
If you use the secure adviser,
member or employer sections of our websites, we will verify your
identity by your username and password. Once verified, you will have
access to secured content.
Risks of Using the Internet
should note that there are inherent security risks in transmitting
information through the internet. You should assess these potential
risks when deciding whether to use our online services. If you do not
wish to transmit information through our website, there are other ways
in which you can provide this information to us. You can, for example,
contact our Customer Service team . Refer to section 8 for our Customer
Service contact details.
A 'cookie' is a small
text file that may be placed on a computer by a web server. Our websites
while you are using our site. These cookies may be permanently stored on
a computer or are temporary session cookies. They are used for a
variety of purposes, including security and personalisation of services.
They are frequently used on websites and you can choose if and how a
cookie will be accepted by configuring your preferences and options in
All browsers allow you to be notified when you
receive a cookie and you may elect to either accept it or not. If you
wish not to accept a cookie, this may impact the effectiveness of the
website. Your internet service provider or other IT service provider
should be able to assist you with setting your preferences.
8 How do I contact the privacy officer or customer service?
Contact details will vary depending on which IOOF Group entity you are dealing with and are set out below:
Bendigo and Adelaide Bank Staff Superannuation Plan
Privacy Officer Bendigo and Adelaide Bank Staff Superannuation Plan GPO Box 529 Hobart TAS 7001